Hospitality: mejorando la experiencia de la estancia

Es evidente que el momento de la reserva es el principal objetivo de conversión, pero sería un error olvidar que, a esas alturas, la experiencia con sus clientes apenas ha empezado.

Enhancing the stay experience

The user experience begins
before the reservation itself

  • There are only two "fixed" moments in the customer experience of a client in the hospitality sector: check-in and check-out.
  • The possibility of creating a unique experience that begins before the reservation and goes beyond your stay depends on the brands.
  • At Eunoia we have designed an innovative and easy-to-navigate portal aimed at increasing the number of online reservations of the group as well as loyalty to existing customers through a private section of Rewards.
Eunoia llevó a cabo la conceptualización y el diseño de un proyecto digital para una cadena hotelera
Six Senses homepage creada por Eunoia

Total control over the stay

A native application has been developed to improve the stay of guests in the hotel.

Through it and thanks to the sensorization of different electronic components through IOT, we can modify the room's ambient temperature or choose the music we want to play in each room.

In addition, customers can play content from their devices on the TVs in the room as well as consult the menus of the restaurants and place orders from your smartphone.  All this, through a simple and clean interface oriented so that the user can get everything they need, minimizing calls to the Room Service to the maximum.

Timeline for upcoming reservations

The format "timeline" or "timeline" is something that we have been living together for some time on platforms such as Twitter, Facebook or even home banking.

Why not also use it in the management of hotel reservations? Private sections of reservations are a fundamental tool for customer loyalty and should be treated as they deserve.

That is why, from Eunoia, we have proposed a very powerful solution with innovative functionalities that allow the user to check-in and check-out of the hotel without the need to go through reception.

Six Sense Mobile por Eunoia
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