It is clear that the moment of booking is the main objective of conversion, but it would be a mistake to forget that, at that point, the experience with your customers has just begun.
There are only two 'fixed' moments in a customer's user experience in the hospitality sector: check-in and check-out.
The possibility of creating a unique experience that starts before the booking and goes beyond your stay depends on the brands. With this premise we have carried out an international project for a large hotel chain that sought to unify their different brands and resorts under a single umbrella, a responsive portal and two native applications.
Eunoia has designed an innovative and easy-to-navigate portal aimed to increase the number of online bookings and to build customer loyalty through a private section of Rewards.
A native application has been developed to improve the stay of guests in the hotel.
Through it and thanks to the sensorization of different electronic components by means of IOT, we will be able to modify the ambient temperature of the room or to choose the music that we want to reproduce in each room.In addition, customers will be able to play content from their devices on the televisions in the room, as well as view restaurant menus and place orders from their smartphone.
All this, by means of a simple and clean interface oriented so that the user can obtain everything he/she needs and minimizing to the maximum the calls to the Room Service.
We have been seeing the "timeline” format for some time on platforms such as Twitter, Facebook or even home bankings.
Why not using it also in the management of hotel reservations?Private booking sections are a fundamental tool for customer loyalty and should be treated as they deserve. That is why, from Eunoia, we have proposed a very powerful solution with innovative features that allow the user to check in and out of the hotel without the need to go through reception.